Tixt - Start Here

System Requirements
To utilize Tixt fully, the following criteria must be met: Your ConnectWise PSA software must be setup with login credentials that have access to the Ser...
Thu, Dec 1, 2022 at 2:14 PM
How to Add a New Ticket
Creating a new ticket using Text With respect to the rules, every SMS text received at your Ticket Creation Number will create a new Service Ticket on the ...
Tue, Mar 21, 2023 at 8:45 AM
How do I Respond to a Ticket?
Once the ticket has been created in ConnectWise PSA, either by text message or you have manually linked an existing ticket, then Tixt will “listen” for upda...
Thu, Dec 1, 2022 at 2:23 PM
How do I close a ticket?
Sometimes, while a ticket is closed as far as the customer is concerned, it might still need to go through a review process internally; so, the customer-fac...
Thu, Dec 1, 2022 at 2:24 PM
How do I review activity in my Tixt account?
SMS Tickets created by Tixt can be reviewed under Task History > SMS Tickets link in the navigational sidebar within the Tixt interface.  Clicking the...
Thu, Dec 1, 2022 at 2:24 PM
Contact Us
Support If you have any questions, there is a Contact Support link in the navigational sidebar. You can use this form to easily submit support requests. I...
Tue, May 28, 2019 at 2:57 PM