Tixt - Start Here
To utilize Tixt fully, the following criteria must be met: Your ConnectWise PSA software must be setup with login credentials that have access to the Ser...
Thu, Dec 1, 2022 at 2:14 PM
Creating a new ticket using Text With respect to the rules, every SMS text received at your Ticket Creation Number will create a new Service Ticket on the ...
Tue, Mar 21, 2023 at 8:45 AM
Once the ticket has been created in ConnectWise PSA, either by text message or you have manually linked an existing ticket, then Tixt will “listen” for upda...
Thu, Dec 1, 2022 at 2:23 PM
Sometimes, while a ticket is closed as far as the customer is concerned, it might still need to go through a review process internally; so, the customer-fac...
Thu, Dec 1, 2022 at 2:24 PM
SMS Tickets created by Tixt can be reviewed under Task History > SMS Tickets link in the navigational sidebar within the Tixt interface. Clicking the...
Thu, Dec 1, 2022 at 2:24 PM
Support If you have any questions, there is a Contact Support link in the navigational sidebar. You can use this form to easily submit support requests. I...
Tue, May 28, 2019 at 2:57 PM