SMS Tickets created by Tixt can be reviewed under Task History > SMS Tickets link in the navigational sidebar within the Tixt interface.
Clicking the Ticket number link will open the Ticket in ConnectWise PSA via a new internet browser tab.
Clicking “View” for will drill into the ticket within the Tixt interface and display the status and all details:
When Tixt receives either a new Discussion Note saved on the ticket or a new text message, that processed activity can be observed in the Tixt web interface under the SMS ticket status and details:
