Tixt - Configuration
Before using Tixt, you must ensure that ConnectWise PSA is configured to allow access to the Service, Company, and System modules through the REST API. If ...
Tue, Jan 23, 2024 at 12:50 PM
The ConnectWise PSA Configuration page allows the setup of a single connection to your Manage company. It will require a member login with access to the req...
Tue, Sep 12, 2023 at 4:35 PM
In cases when you can´t use Admin role you can create a custom security role and grant the following permissions: Companies>Company Maintenance Inqu...
Tue, Sep 12, 2023 at 4:33 PM
After successfully configuring your ConnectWise PSA Connection and establishing your Sync Configuration values, a Ticket Creation number will be provisioned...
Thu, Dec 1, 2022 at 2:17 PM
Once the ConnectWise PSA Configuration has been established and validated, you will be prompted to setup the Sync Configuration. The Sync Configuration is u...
Thu, Dec 1, 2022 at 2:17 PM
TABLE OF CONTENTS Instructions Messages that are available for customization: Ticket creation Ticket initial/closing message Adding New Contact Err...
Thu, Oct 5, 2023 at 2:25 PM
In order to configure the connection between CrewHu and Tixt follow the steps described below: 1. Login to CrewHu to obtain the Access Token: Navigate ...
Mon, Jun 1, 2020 at 4:56 PM
After successfully configuring your ConnectWise PSA Connection, establishing your Sync Configuration values, and provisioning a Ticket Creating Number, you ...
Thu, Dec 1, 2022 at 2:18 PM
It is important to note a few rules while creating and using tickets with Tixt: Tixt will attempt to map to a company and contact using the incoming SMS ...
Tue, May 28, 2019 at 2:40 PM
Due to occasional delays with ConnectWise PSA callbacks, we have implemented a fallback using Workflow Rules in order to ensure that messages are delivered ...
Thu, Dec 1, 2022 at 2:26 PM