Mobius - Troubleshooting

I chose the Condensed Invoice Option, but detail is still going into QuickBooks Online.
  Summary If the Service Item Source is set to “[Work Role]-[Work Type]” on the Sales tab of the QuickBooks Online Config screen, then the Detailed invo...
Tue, Sep 19, 2023 at 3:18 PM
The reports in QuickBooks Online do not seem to match the GL in ConnectWise PSA.
  Cause It is likely that there is another line on the same invoice with a different GL Account listed. If these did not go to the accounts you were exp...
Tue, Sep 19, 2023 at 3:12 PM
QuickBooks is showing I have tax exempt invoices but I don't have any! Why is this happening?
  Summary When Gozynta Mobius gets a $0 invoice from ConnectWise PSA, ConnectWise PSA also sends the tax code as tax exempt. We don't have an accura...
Tue, Sep 19, 2023 at 3:22 PM
How do I remove $0 invoices in ConnectWise PSA?
  Summary What do we do with these pesky $0 invoices that run a muck and can cause a bit of chaos in QuickBooks Online? We recommend removing these in...
Fri, Sep 22, 2023 at 12:13 PM
Everything used to sync but now it is saying that accounts don't exist that used to be there! What's going on?
  Summary  It is very possible that when you reconnected QuickBooks Online (perhaps when you needed to due to Intuit's regulations), you signed in t...
Tue, Sep 19, 2023 at 4:29 PM
Can't save "Enable Classes" in Gozynta Mobius
  Summary To enable classes and or locations in Mobius, you first have to enable Catagories/Locations withing QuickBooks Online Settings.    Instruc...
Tue, Jan 16, 2024 at 11:29 AM
Sending child agreements as separate line items
  Summary The only way for Child Agreements to show up on separate lines if to map them to different Agreement types and have a product ID mapped to eac...
Tue, Sep 19, 2023 at 4:57 PM
Products are going to the Wrong GL Account (Invoice from ConnectWise PSA not mapping to Differed Income account in QuickBooks Online)
  Summary In ConnectWise PSA, a product and a General Ledger are two separate items with no relation.  In QuickBooks Online a product always relates to ...
Tue, Sep 19, 2023 at 4:34 PM
Why aren't my taxes going over on inventory/procurement items?
QuickBooks Online does not accept taxes on inventory/procurement.  We have come up with a workaround for this by bringing over taxes as line items.  More ab...
Fri, Sep 4, 2020 at 11:52 AM
I use ConnectBooster and the companies/contacts are getting duplicated
  Summary For compatibility with ConnectBooster disable Append account name setting.   Instructions 1. Login to the integration. 2. Navigate to Set ...
Tue, Sep 19, 2023 at 4:54 PM