Mobius - Troubleshooting
Summary If the Service Item Source is set to “[Work Role]-[Work Type]” on the Sales tab of the QuickBooks Online Config screen, then the Detailed invo...
Tue, Sep 19, 2023 at 3:18 PM
Cause It is likely that there is another line on the same invoice with a different GL Account listed. If these did not go to the accounts you were exp...
Tue, Sep 19, 2023 at 3:12 PM
Summary When Gozynta Mobius gets a $0 invoice from ConnectWise PSA, ConnectWise PSA also sends the tax code as tax exempt. We don't have an accura...
Tue, Sep 19, 2023 at 3:22 PM
Summary What do we do with these pesky $0 invoices that run a muck and can cause a bit of chaos in QuickBooks Online? We recommend removing these in...
Fri, Sep 22, 2023 at 12:13 PM
Summary It is very possible that when you reconnected QuickBooks Online (perhaps when you needed to due to Intuit's regulations), you signed in t...
Tue, Sep 19, 2023 at 4:29 PM
Summary To enable classes and or locations in Mobius, you first have to enable Catagories/Locations withing QuickBooks Online Settings. Instruc...
Tue, Jan 16, 2024 at 11:29 AM
Summary The only way for Child Agreements to show up on separate lines if to map them to different Agreement types and have a product ID mapped to eac...
Tue, Sep 19, 2023 at 4:57 PM
Summary In ConnectWise PSA, a product and a General Ledger are two separate items with no relation. In QuickBooks Online a product always relates to ...
Tue, Sep 19, 2023 at 4:34 PM
QuickBooks Online does not accept taxes on inventory/procurement. We have come up with a workaround for this by bringing over taxes as line items. More ab...
Fri, Sep 4, 2020 at 11:52 AM
Summary For compatibility with ConnectBooster disable Append account name setting. Instructions 1. Login to the integration. 2. Navigate to Set ...
Tue, Sep 19, 2023 at 4:54 PM