TABLE OF CONTENTS TABLE OF CONTENTS Un-posting Transactions How to unbatch an individual Invoice. How to unbatch Expenses or POs. Each transact...

Summary The integration cannot re-establish the connection with QuickBooks Online if the connection is locked by another user. However, the “App” can b...

Summary This error might occur because you manually disconnected your QuickBooks Online account, or the connection has expired. As a security best practi...

  Cause It is likely that the "Last Ran" date/time recorded for the Payment Sync is more recent than the Last Modified date on the payment i...

  Summary The only way we can map to the correct GL account is through QuickBooks Online items. For service lines (i.e. where there is no ItemID) w...

  Summary There are many reasons why an invoice may have been unable to transfer over to QuickBooks Online. Most of these can be found within the invo...

  Summary Credit memos are instead applied as a normal payment applied against the invoice. While the integration does not currently support syncing c...

  Cause The payment sync only records payments received. Any payments removed in QuickBooks will need to be manually removed in Manage.    Resolut...

  Summary Issue: I have invoices that assign line items to "ACCOUNT NAME", but when it syncs to Quickbooks it uses the account "Down Paym...

  Error Non-Taxable Invoice requires Exempt Sales Tax Code Cause This indicates that the exempt tax code mapping is required by your QuickBooks Online...