Currently we can support receiving text messages on your existing phone number if that number is a landline . VoIP and mobile numbers are not supported.  If...

The tixt price in the US is $50.00 and $75.00 in Canada the reason for the difference is to compensate for the exchange rate and currency conversion and cur...

You have the right to port the number out after three months of service with Tixt. At that time, there will be a $150 service charge for porting the number ...

These are the steps that Tixt follows to try to match a phone number to a contact. Resolve to a contact phone number Resolve to a company site phone numb...

We don't consider texting secure enough to be used to transmit PHI under HIPAA, and so we wouldn't consider Tixt to be HIPAA compliant. We use 3...

We haven't found a way yet to automatically assign technicians to tickets. We are hoping to have more options for this in the future.  But currently, ...

While the ticket pool numbers are recycled, they are not recycled in a way that would ever let another Tixt customer inadvertently receive a message from yo...

Resources and additional contacts can receive tixt messages using the custom "Send Notes as Tixt" pod. This pod should've been created by tixt...

1.  User emails or calls in. 2.  Ticket is created to verify identity and the send notes as Tixt box is checked. User would have to have a phone number on ...

When a ticket is reopened it is put in the default status for the board.