How to confirm a user's identity using Tixt

1.  User emails or calls in.
2.  Ticket is created to verify identity and the send notes as Tixt box is checked. User would have to have a phone number on file.
3.  Verification code would be sent in the Notes field. 
4.  User would receive the text message on their phone and reply via their phone by text message
5.  Ticket closed

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