Troubleshooting - Tixt

Callback Stuck?
There is currently an issue within Tixt where the callback is stuck when testing the ConnectWise PSA the connection.  How to Manually Test ConnectWise P...
Mon, Apr 8, 2024 at 4:38 PM
This contact is in CW but went to the Catchall company
The phone number is probably associated with more than one contact. If a number resolves to multiple contacts/companies, Tixt uses the catchall company ...
Tue, Jun 18, 2019 at 4:34 PM
This ticket may be deleted
If an individual texts the ticket number they receive a text with the new number for handling the ticket as well as the ticket number assigned to them.  How...
Fri, Aug 9, 2019 at 4:36 PM
I can't find my Tixt pod
Ensure that the ConnectWise user that you have created for the integration has all the permissions mentioned in the article Want to hook up Tixt with a Sec...
Thu, Dec 1, 2022 at 2:35 PM
Tixt not picking up the correct phone number for the contact
In cases when the update is being sent not to the number that you expected, for example, to direct number instead of the cell number you might want to con...
Thu, Dec 1, 2022 at 2:36 PM
Why isn't my customer receiving text messages from me?
It is possible that your customer unsubscribed to the Tixt number and are no longer able to receive text messages.  In order to subscribe back: 1. Text...
Fri, Dec 4, 2020 at 12:40 PM
Tixt: Why I can't see my Catch All company under Sync Configuration
We filter out companies in two occasions: 1. We filter out the companies that are in the status that doesn't allow saving. Check the setup table for...
Wed, Sep 23, 2020 at 1:20 PM
Why do I get a text with the email I've sent?
This is the default behaviour. This has been done in order to have an easy way to read past messages and have the communication accumulated in one place.
Fri, Feb 12, 2021 at 3:32 PM