Why isn't my customer receiving text messages from me? :

Why isn't my customer receiving text messages from me? Print

Modified on: Fri, Dec 4, 2020 at 12:40 PM

It is possible that your customer unsubscribed to the Tixt number and are no longer able to receive text messages.

In order to subscribe back:

1. Text the word START to the Tixt number.

2. You will receive the following update indicating that you have resubscribed and will be getting the updates:

You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.

This indicates that you've resubscribed and will be getting the updates from the Tixt number.

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Why isn't my customer receiving text messages from me? Print