Encountered ConnectWise API Error: 504: Gateway Time-out

Brendan Bastine

Modified on: Fri, Apr 12, 2024 at 3:05 PM

Error

Encountered ConnectWise API Error: 504: Gateway Time-out

Cause

This is a temporary connection issue with ConnectWise PSA.

Examples

Resolution

This usually resolves itself and does not require intervention. If the connection issue continues for over an hour, please contact support.

Failed Creating Item "Service-" in QuickBooks Online If Necessary (Known Issue)
Invalid Tax Rate : Invalid tax rate id - # (Known Issue)
I received a Warning saying an Item is already mapped to a different GL Account. What does this mean?
Account was not specified
The name supplied already exists. Another Customer, Vendor, or Employee is already using this name. Please use a different name
AutoSync Disconnected
Business Validation Error: There is no account associated with the item
Business Validation Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'.
Business validation error: Enter a transaction amount that is greater than 0
Transactions with inventory (QOH) products cant be dated earlier than the Inventory Start Date for the product
Tax Code Level Mismatch Error
Parent Reference Invalid : This selection can only be a Category.
QueryParserError: Invalid content. Lexical error
Email Address does not conform to the syntax rules of RFC 822
The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your QuickBooks Online Company
The SSL certificate for the ConnectWise server is missing or invalid: a secure connection cannot be made with this server.
"Invalid member password"
The account '[NAME]' was found on one or more transactions, but was not found in QuickBooks Online.
The terms code "X" was found on one or more transactions, but was not found in QuickBooks Online
Encountered ConnectWise API Error: 400: Accounting Batch object is invalid. The specified records contain one or more invalid ids.
Encountered ConnectWise API Error: 400: payment object is invalid
Encountered ConnectWise API Error: 400 Accounting Batch object is invalid
Encountered ConnectWise API Error 400: Condition Syntax Error
Encountered ConnectWise API Error: 403: You do not have security permission to perform this action.
Encountered ConnectWise PSA API 500 Error: Object reference not set to an instance of an object
Encountered ConnectWise API Error: 500: Billing_Log_Recid #
Encountered ConnectWise API Error: 500: An unexpected database error has occurred.
QuickBooks Online payment [link] has applied credit with multiple invoices. Only one invoice can be present per QuickBooks Online payment when applying credit.
Payment Sync Error: Failed to update invoice with Credit Memo

Error

Cause

Examples

Resolution

Related Articles