Product Item Types
It is important to note that there are 4 different Item Types in ConnectWise PSA with configurable “Type Xref” values when defining a Product Type: Inventory Part, Non-Inventory Part, Other Charge, and Service. These XRef values dictate which item type will be created in QuickBooks Online. The “Type Xref” can be set in ConnectWise PSA System > Setup Tables > Product Type. These four different types map up in QuickBooks to Stock, Non-stock, and Service. Both Other Charge and Service in ConnectWise PSA match to Service in QuickBooks.
| ConnectWise PSA | QuickBooks Online |
|---|---|
| Inventory Part | Stock |
| Non-Inventory Part | Non-Stock |
| Other Charge | Service |
| Service | Service |