Issue
The webroot integration created a new agreement line
Cause
The Webroot integration will always create a new agreement line in the following scenarios.
- Agreement additions were deleted in Connectwise and/OR
- Site or agreement mappings were deleted in the integration.
Please note: We do not map to existing Webroot line items and will always create a new agreement line in the above scenarios. We will map to agreement lines created by the integration.
Additional Information
- When a new site or agreement mapping is created in the integration, it does not have an addition ID mapping. When the first sync is run, if a site or agreement does not have an addition ID mapping, a new addition will be created.
- If the site or agreement mapping is deleted and recreated, it will not have an addition ID mapping and a new addition will be created.
- If a site or agreement has an addition ID mapping, but the addition in ConnectWise has been deleted, then the integration will create a new addition and update the site or agreement addition ID mapping.
- The integration can not map to existing agreement additions. It is meant to create the addition and hold the mapping to it.